Privacy Policy

Last Updated: December 2025

1. Introduction

Welcome to 24x7 Service TV Repair ("we," "us," "our," or "Company"). We are committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and request our TV repair services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the site includes:

• Personal Information: Name, email address, phone number, mailing address, and service location
• Service Information: Details about your TV, the issues you're experiencing, and repair preferences
• Payment Information: Credit card or payment method details (processed securely by payment gateways)
• Communication Data: Messages, inquiries, and correspondence with our team
• Technical Data: IP address, browser type, operating system, pages visited, and time spent on pages

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our TV repair services
• To process your service requests and payments
• To communicate with you about your repair status and updates
• To send you promotional materials and updates (with your consent)
• To improve our website and services
• To comply with legal obligations
• To prevent fraud and ensure security
• To analyze website usage and user behavior

4. How We Protect Your Information

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, and destruction. These measures include:

• Secure Socket Layer (SSL) encryption for all data transmission
• Restricted access to personal information on a need-to-know basis
• Regular security audits and updates
• Secure password policies for staff
• Compliance with industry security standards

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. No method of transmission over the internet is 100% secure.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with payment processors, logistics partners, and service providers necessary to fulfill your repair service
• Legal Requirements: We may disclose information when required by law or to comply with legal processes
• Business Transfers: If our business is sold or merged, your information may be transferred as part of that transaction
• With Your Consent: We may share information when you explicitly give us permission

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us remember your preferences and analyze website usage.

You can control cookie preferences through your browser settings. However, disabling cookies may affect website functionality.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. We may retain information longer to comply with legal obligations or resolve disputes.

8. Your Rights

Depending on your location, you may have the following rights:

• Right to Access: You may request access to your personal information
• Right to Correction: You may request correction of inaccurate information
• Right to Deletion: You may request deletion of your personal information (subject to legal obligations)
• Right to Opt-Out: You may opt out of promotional communications
• Right to Data Portability: You may request your data in a portable format

9. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will promptly delete such information and terminate the child's account.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of any material changes by updating the "Last Updated" date at the top of this policy. Your continued use of our services constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Call: 1800-309-1619
• WhatsApp: +91 89536-89444
• Email: support@24x7service.com
• Address: Lucknow, India

Acknowledgment: By using 24x7 Service TV Repair, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.